Terms & Conditions

[COMPANY NAME], a [LEGAL FORM] with a share capital of €[AMOUNT], registered at the [CITY] Trade and Companies Registry under number [RCS NUMBER], with its registered office at [FULL ADDRESS] (hereinafter the "Provider").

The "Customer" means any legal entity or individual acting in the course of their professional activity (B2B) who subscribes to a Sladder plan.

The Provider and the Customer are referred to collectively as the "Parties".

These Terms & Conditions govern the contractual relationship between the Provider and the Customer in connection with any subscription to the Sladder SaaS platform, a conversion rate optimisation (CRO) and experimentation platform.

Any subscription implies unconditional acceptance of these Terms & Conditions, which take precedence over any other document from the Customer, unless a written derogation is signed by both Parties.

Sladder is a subscription-based SaaS platform providing, in particular:

• Management and analysis of optimisation experiments (A/B testing, multivariate);
• Behavioural analytics dashboards;
• AI-assisted insights and recommendations;
• Collaboration tools for product and marketing teams.

The service is provided "as is". The Provider reserves the right to evolve the platform's features, subject to providing reasonable notice to the Customer in the event of removal of a substantial feature.

Subscriptions are taken out online at [SITE URL] or by a signed purchase order between the Parties.

Any online order is confirmed by a summary email sent to the address provided by the Customer. The contract is deemed concluded upon receipt of this confirmation email.

The Customer warrants that the information provided at the time of subscription is accurate and up to date.

Subscription prices are those displayed on the pricing page of the site at the time of subscription, expressed in euros (€) excluding VAT. Applicable VAT will be added in accordance with the regulations in force.

The Provider reserves the right to modify its pricing at any time. Any pricing change will be notified to the Customer by email at least [30] days before it takes effect. If the Customer does not accept the new pricing, they may cancel their subscription before the new pricing takes effect.

Payment is made by automatic debit via the secure payment platform [STRIPE / OTHER] at the beginning of each subscription period (monthly or annual, as chosen by the Customer).

In the event of non-payment, the Provider reserves the right to suspend access to the platform after a formal notice that has remained unanswered for [10] days, without prejudice to any other recourse.

The subscription is taken out for an initial period of one month or one year, depending on the plan chosen. It automatically renews at the end of each period unless terminated by either Party before the end of the current period, in accordance with the conditions set out in Article 8.

By the Customer: the Customer may cancel their subscription at any time via their account dashboard or by email to [CONTACT EMAIL]. Cancellation takes effect at the end of the current subscription period; no pro-rata refund is made.

By the Provider: the Provider may terminate the agreement immediately, without liability, in the event of a material breach by the Customer of its contractual obligations (including breach of the acceptable use policy, persistent non-payment), after a formal notice that has remained unanswered for [15] days.

The Sladder platform, its features, source code, interfaces and all content published by the Provider are and remain the exclusive property of the Provider.

The subscription grants the Customer a personal, non-exclusive, non-transferable right to use the platform, limited to the duration of the subscription.

The Customer retains full ownership of their data and content imported onto the platform.

The Provider uses reasonable endeavours to ensure the availability of the platform but does not guarantee uninterrupted availability. The Provider's liability shall not be engaged in the event of interruption for planned maintenance, force majeure, or failure of third parties (hosting provider, network).

The Provider's total liability under these Terms & Conditions is limited, for all causes combined, to the amounts actually paid by the Customer in the [12] months preceding the event giving rise to the damage.

Under no circumstances shall the Provider be liable for indirect damages, loss of revenue, loss of data or loss of profits.

The processing of personal data in connection with the performance of the contract is governed by the Privacy Policy available at [URL/privacy-policy]. The Parties agree to comply with applicable data protection regulations (GDPR).

These Terms & Conditions are governed by French law.

In the event of a dispute relating to the interpretation or performance of these Terms & Conditions, the Parties undertake to seek an amicable solution prior to any legal action.

Failing an amicable settlement within [30] days of notification of the dispute, the dispute shall be submitted to the exclusive jurisdiction of the Commercial Court of [CITY], notwithstanding plurality of defendants or third-party claims.